Frequently Asked Questions

All our products are covered by a 2-year warranty against manufacturing defects. The warranty period begins on the delivery date of the product.

Yes. You can return the product within 14 days of receipt, provided it is unused and in its original packaging.

Your orders are usually shipped within 1-3 business days and delivered within an average of 3-5 business days depending on your location.

Shipping is free for orders over a certain amount. For orders under that amount, the shipping fee is automatically calculated in your cart.

We recommend reviewing the user manual first. If the issue persists, you can contact our customer support team or contact a service center for the product.

Simply click the "Forgot My Password" button on the login page and enter your email address. A password reset link will be sent to you.

Yes. After logging into your account, you can easily update your personal information, address, and communication preferences in the "My Profile" section.