Upon Receiving Your Product

Before signing the delivery receipt, please check your product’s packaging for any damage or issues. If there is any damage, missing items, or if the tape on the package appears to have been tampered with for any reason, do not sign any documents related to the delivery. Instead, return the package to the courier and request that an official report be prepared.

Once you fulfill this obligation, your new products will be promptly shipped to you. If you accept delivery of packages that are damaged or claimed to have missing contents, we cannot be held responsible for any damage or missing items inside.

Please notify us of such situations as soon as possible, either in writing to our address at Mecidiyeköy Mahallesi, Büyükdere Cd. Beytem Plaza No:20 Kat:10 Şişli / Istanbul, or verbally by calling us at +90 212 219 19 15, including your contract number.

Customer Service

For any questions regarding your orders or to receive information about our products, you can contact us from anywhere in Turkey by calling +90 212 219 19 15 or submit a support request by filling out our contact form.